Frequently Asked Questions
How long will it take for my order to arrive?
We use a 3 working day courier service* for our products, if you require an express delivery – please contact us and we will let you know if it’s feasible to get the item to you sooner.
If you have ordered a bespoke design – we will need approximately 2 weeks to create it, print it, frame it then dispatch to you – so please plan ahead – contact us and we will try to work with you, alternatively - select another lovely product that can be dispatched earlier!
Do you offer your bespoke prints and shell canvasses unframed?
We can provide you with an unframed design – particularly if you are sending this abroad, or if you are based outside the UK, we recommend framing the print in your country of residence – but can give you a price for courier delivery if you want to send the complete design as a gift for example – however this is likely to be expensive.
Can I change or cancel my order?
Please see our Terms and Conditions regarding cancellation and refunds.
Our ’25 words’, ‘Mark the Event’ and bespoke design service, depend on you providing us with correct spelling and accurate information. We will send you back a ‘proof’ to check for any spelling errors, once this has been approved we will then send it to print. Requests to change or cancel orders after the design has been approved will unfortunately not be possible in most cases. It is your responsibility to ensure that the content of the design is correct before ordering.
My order has not arrived in the expected time frame.
If your order does not arrive within the estimated time-frame, please contact us as soon as possible. Dispatch and delivery estimates can be found when you ‘track’ your order – your tracking information will be found in your order confirmation email.
My product does not look identical to the image online.
Our products are unique, our canvasses are hand-painted and shells by their nature are individual, however, we will try to match colours as closely as possible, to those described online. We also use our discretion to match shells to create the finished final product – but as we clearly say – no two will be the same!
With a printed image, colours may vary from those seen on screen due to the printing process.
If you have any other questions, please contact us.
*UK Mainland only